Energy performance in the service sector: teaching the users is an issue of major importance

Controlling energy costs in the service sector buildings has become an issue of major importance, on the one hand to fulfil the objectives of the Grenelle de l’environnement (the French protocol on climate change) and on the other hand to implement the company strategies to decrease their expenses. The current trend is to automate and centralise the heating, ventilation and lighting systems. Some building standards such as HQE (Environmental high quality) and BBC (Low consumption building) are the practical applications of these objectives and enable a wider use of automated systems.
The survey conducted by the CRÉDOC and EDF R&D shows that these systems are not very widespread and are mainly for specific companies, mostly big ones, investing in sustainable development either for some communication purposes or to decrease their operating costs.
This technological change has consequences on how the company workers occupy the buildings. Users have to follow imposed rules such as keeping the windows closed. But the users’ behaviours are not easy to adapt mostly because of a lack of education to change habits that can hinder the expected results. Controlling the energy costs in companies is not only a matter of technological tools.

complete pdf available in french

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